When flood waters threaten homes, many LG&E and KU customers wonder how to ensure the safety of their appliances and their natural gas and electric service in case their home floods.

Appliances that have been submerged, or have had water reach the mechanical or electrical components such as the fan, motor or blower, most likely will be damaged and should not be used.

For service restoration information, click on the appropriate link below:

      »   LG&E Customers
      »   KU/ODP Customers

Gas Service Restoration — LG&E

• Step One: LG&E can restore gas service to homes only after water has receded and it is safe to access the area. Customers should call (502) 589-5511 to request gas service restoration after the water recedes.



• Step Two:
  
  
  • If customers are at home: Before restoring service, LG&E will turn off the major appliances (gas furnace, gas water heater, etc.) inside the home. Customers SHOULD NOT use these appliances if they have been damaged by water.
  
  
  
  • If the customer is not at home: LG&E will not restore service until the customer returns and can provide safe access to the appliances.
  
  
  
• Step Three: LG&E will test the gas lines to the house and inside the home for damage. If the lines pass the safety test, then LG&E will restore service to the meter. If house lines fail LG&E's safety test, then the customer will need to call a plumber to make necessary repairs to the lines. After repairs have been made, customers should call LG&E to return and restore service.



• Step Four: Customers will need to contact a qualified heating, ventilating, and air conditioning contractor or a plumber to clean and inspect any appliances affected by flooding.



• Step Five: The contractor will relight the appliances.
  
  Only a qualified contractor or plumber should attempt to relight appliances turned off by LG&E. For safety reasons, customers must not attempt to relight appliances.

Electric Service Restoration — LG&E

• Whether inside or outside, never operate electrical equipment while standing in puddles of water.



• Do not enter a basement standing in water or attempt to operate any type of electrical appliance or equipment if there is water in the basement. Immediately call LG&E at (502) 589-3500 to request disconnection of electric service before attempting repairs.



• Once the necessary repairs have been made, contact the city or county inspection office to schedule an inspection. Once the repairs receive an approval from the city or county inspector, customers should call LG&E at (502) 589-3500 or 1-(800) 331-7370 to have service restored. LG&E cannot reconnect service without an approved inspection from the city or county inspector.

LG&E will restore both natural gas and electric service where it is safe to do so and will disconnect service at customers' requests and as needed to ensure safety. Customers are encouraged to provide the location of their meter to help LG&E's customer service representatives better serve them. As always, in the event of natural gas emergencies, LG&E customers should call (502) 589-5511 or 1-(800) 331-7370. For electric outages or downed power lines, customers should call LG&E at (502) 589-3500 or 1-(800) 331-7370.

Electric Service Restoration — KU/ODP

• Whether inside or outside, never operate electrical equipment while standing in puddles of water.



• Do not enter a basement standing in water or attempt to operate any type of electrical appliance or equipment if there is water in the basement.  Immediately call KU at 1-800-981-0600 to request disconnection of electric service before attempting repairs.



• Once the necessary repairs have been made, contact the city or county inspection office to schedule an inspection. Once the repairs receive an approval from the city or county inspector, customers should call KU at 1-800-981-0600 to have service restored. KU cannot reconnect service without an approved inspection from the city or county inspector.

KU will restore electric service where it is safe to do so and will disconnect service at customers' requests and as needed to ensure safety. Customers are encouraged to provide the location of their meter in order to help KU's customer service representatives better serve them. As always, in the event of electric outages or downed power lines, customers should call KU at 1-800-981-0600.