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Investing in Our Future

E.ON U.S. and its subsidiaries, LG&E and KU, are proud to be recognized as leading corporate citizens. We've built our reputation on providing safe, reliable energy with award-winning customer service.

Our employees and retirees are the keys to our success as they support our efforts to enhance economic growth and the quality of life throughout the communities we serve. We are experiencing a time of unprecedented growth and construction activity at E.ON U.S. as we strive to meet our customers' ever-increasing demand for energy and preserve the environment for future generations.

This video, "Investing in Our Future," is an overview of more than a dozen major construction projects currently under way at E.ON U.S. The video demonstrates our employees' unwavering commitment to the concept of "Customers first. Energy that lasts."

Watch video



Green Energy:
The power to save. It's in your hands.

hand holding a globeLG&E now offers you an opportunity to contribute to the growth of renewable energy. Add Green Energy payments to your bill, and we will purchase the corresponding "green tags" from renewable energy sources in Kentucky and surrounding states.

By offering you a way to support the operation and development of renewable energy, we are giving you the chance to do your part to help improve the environment. Make the choice to make a difference — for today and tomorrow. The power is in your hands.

»  Learn more about the Green Energy program



LG&E BillMail ®

Now you can securely pay your bill right in the e-mail!

Image of laptop - Securely pay your bill right in the e-mail!Tired of writing checks, paying for stamps and mailing bills?

We can deliver your next LG&E bill via e-mail so that you can both view and pay it securely, all within the e-mail.

Three minutes and three steps is all it takes to Turn Off Your Paper Bill and Start LG&E BillMail®!

»  Details





Demand Conservation today!

Electric meter closeupYou can help the environment and save energy, too. Whether you choose our traditional switch program, which pays you to help the environment, or our programmable thermostat option where you have the potential to realize year-round savings, you can "Demand Conservation."

Sign up for our Demand Conservation program today. You can reduce energy demand by signing up for a device that we connect to your central air conditioner, heat pump or electric water heater, or a programmable thermostat.

Demand Conservation helps reduce peak demand, which enables us to use our power plants more efficiently and delay the addition of new ones.

»  Demand Conservation - Frequently Asked Questions
»  Details of the Demand Conservation Program



Outdoor Safety Tips

Be careful when using metal extension ladders, because they are natural conductors of electricity. Wooden or fiberglass ladders are a better choice. Also, don't throw anything such as ropes or string into power lines.

Always carry a ladder parallel to the ground, and look up before setting the ladder upright to ensure you are far enough away from overhead power lines.

Use only grounded three-pronged extension cords for outdoor work. Before you begin, check the extension cords for damage and replace if they're defective. Consider Ground Fault Interrupters for any outdoor circuits to protect against electrical shock.






High Voltage Safety Video

Safety is a core value at LG&E. It's inherent in every aspect of our business. Our commitment to public awareness is critical and is a top priority of our company. Our focus is not only on the safety of our workforce and our contractors, but it's on the safety of our valued customers.

This High Voltage Safety Demonstration video illustrates professional line tech employees demonstrating the potential real-life dangers associated with electrical power lines. This video presents the full-scale demonstration using a kite, TV antenna, tree branch and other interesting props to dramatically demonstrate what happens when they come in contact with a power line.

If you would like to request a DVD or VHS copy for your organization, please send in this form.

»  High Voltage Safety Demonstration Video (WMV, 65 MB)




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Mailing Address
LG&E
PO Box 537108
Atlanta, GA 30353-7108
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Customer Self-Service: View/pay bills
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call center representative on a headsetResidential Service
Call Center Hours

Monday - Friday
7am - 7pm
(502) 589-1444
Outside Louisville
(800) 331-7370

Emergency outages may be called in 24 hours a day, 7 days a week.

General questions, concerns or requests?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Establish new electric/gas service or cancel service?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Power Outages/Downed Power Lines?
(502) 589-3500

Outside Louisville
(800) 331-7370

24 hours/day, 7 days/week

Gas Leaks
(known or suspected)/
Gas Emergencies?

(502) 589-5511

Outside Louisville
(800) 331-7370

24 hours/day, 7 days/week

Billing or rate questions?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Before U Dig (BUD)?
(800) 752-6007
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E.ON U.S. LLC meets all BBBOnLine Reliability participation and Better Business Bureau membership standards and is authorized to display the BBBOnLine Reliability seal.


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