Can anyone use the Company's Customer Self-Service site for online bill payment?
Anyone who has a current KU account and access to the Internet can make their payment Online with a Discover credit card, an ATM or debit card or an electronic check (using the customer's bank account information). Customers must first register their KU account; information using information they can find on their bill, including their KU account number and meter number, as well as the zip code of the address where the bill is mailed.


What payment methods are accepted for online bill payments?
KU accepts electronic checks (using the customer's bank account information). There is no processing fee associated with electronic check payments. We also accept ATM or debit cards; a transaction processing fee of $2.95 applies to ATM, credit card or debit card payments. Discover, Visa, and MasterCard credit cards are accepted. Credit card, ATM and debit card payments are processed through a third-party vendor, Bill Matrix; electronic check payments are processed directly by KU. Payments cannot exceed $800 per transaction. Customers can make multiple payments; however, transaction fees are assessed to each payment up to $800.


Who processes the online payments for KU?
For online check payments, KU handles the processing of payments. However, we do not have the ability to process ATM, debit or credit card payments so we work with a third-party, Bill Matrix, who provides this service for us.


What confirmation do I receive when I make an online payment?
You will receive a confirmation number that appears on a separate page after you submit your online payment. This page may take a few minutes to appear.


Can I retrieve my confirmation number if I did not record it at the time I made my payment?
We encourage you to wait a few minutes after you submit your online payment for the separate confirmation page to load and to record the confirmation number that appears on this separate page. In the case of credit card, ATM or debit card payments, you can contact Bill Matrix at 1-800-780-9723 to receive the confirmation number. In the case of electronic check payments, you will have to contact KU's Customer Service department at 800-981-0600 to receive the confirmation number.


Can I make my payment online if I've been disconnected for non-payment?
Yes. However, once you submit your payment, you will need to call KU at 800-981-0600 - 7 a.m. until 7 p.m. ET Monday through Friday - to provide the payment confirmation number.


What information do I need in order to register my KU account so I can make online payments or receive my bill via e-mail?
You will need a recent copy of your KU bill where you can find the necessary information. You will need to submit your KU account number, a meter number (found in the Meter Reading Information section of your bill, and you will need to submit the zip code for the address where the bill is mailed.


When will my online payment post to my KU account?
Payments made before 3:30 p.m. ET will post the following business day. Payments made after 3:30 p.m. ET will post two business days later.


Can I view my payment after I have submitted it online?
No. The payment amount of your bill will not change until your online payment has been posted to your account (the next business day for payments made before 3:30 p.m. and two business days later for payments made after 3:30 p.m.).


Aside from paying my KU bill online, what other options are available online?
In addition to paying your bill, you can view your current and previous 12-months' billing history. You can sign up to receive your bill via e-mail (while continuing to receive a paper bill or instead of receiving a paper bill), and you can easily sign up for our Automatic Bank Club (where your monthly payments will be automatically deducted from your bank account on the payment due date each month. You can also sign up for our Demand Conservation program or for Budget Billing without having to make a phone call or mail a form.


Will I receive online confirmation if I sign up for your Budget Payment Plan or Automatic Bank Club programs?
No. You will receive written confirmation in the form of a letter we will mail confirming your enrollment in these programs. You will not receive online confirmation.


What do I do if I accidentally submit my payment more than once?
We ask that you contact us right away if you suspect that you submitted your online payment more than once. Often we can correct the mistake if you notify us immediately that you accidentally make a duplicate payment.


Can I register an outdoor light/street light through Customer Self-Service and make my monthly payments for that light online?
No. Online registration requires a meter number, and there are no meter numbers associated with outdoor or street lights.


Which browsers are supported by KU's Customer Self-Service website?
KU's Customer Self-Service website supports Mozilla 1.0/Netscape 7 and Microsoft Internet Explorer 5.0 or higher. Customers using a Macintosh computer will be unable to view our website via American Online (AOL).


What if I experience a problem with an online Automatic Bank Club (ABC) transaction?
Please contact our Customer Service department at 800-981-0600 - 7 a.m. to 7 p.m. ET Monday through Friday - to discuss any problems you may experience with an online ABC transaction.