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Green Energy:
The power to save. It's in your hands.

hand holding a globeLG&E now offers you an opportunity to contribute to the growth of renewable energy. Add Green Energy payments to your bill, and we will purchase the corresponding "green tags" from renewable energy sources in Kentucky and surrounding states.

By offering you a way to support the operation and development of renewable energy, we are giving you the chance to do your part to help improve the environment. Make the choice to make a difference — for today and tomorrow. The power is in your hands.

Learn more about the Green Energy program



Introducing LG&E's New BillMail ®

Now you can securely pay your bill right in the e-mail!

Image of laptop - Securely pay your bill right in the e-mail!Tired of writing checks, paying for stamps and mailing bills?

We can deliver your next LG&E bill via e-mail so that you can both view and pay it securely, all within the e-mail.

Three minutes and three steps is all it takes to Turn Off Your Paper Bill and Start LG&E BillMail®!

»  Details





Demand Conservation today!

Electric meter closeupYou can help the environment and save energy, too. Whether you choose our traditional switch program, which pays you to help the environment, or our programmable thermostat option where you have the potential to realize year-round savings, you can "Demand Conservation."

Sign up for our Demand Conservation program today. You can reduce energy demand by signing up for a device that we connect to your central air conditioner, heat pump or electric water heater, or a programmable thermostat.

Demand Conservation helps reduce peak demand, which enables us to use our power plants more efficiently and delay the addition of new ones.

»  Demand Conservation - Frequently Asked Questions
»  Details of the Demand Conservation Program



Identifying Our Employees

Opening doorIf someone appears at your door stating that they are there on our behalf, don't hesitate to ask to see the person's company-issued employee or contractor identification card. An authentic identification card shows our company logo, the employee's name and color photograph on the front. If you like, ask the person to present a second form of identification, such as a driver's license.

If you have any questions about the person's identity or reason for needing to enter your home, ask him or her to wait outside while you call us. We can verify that the person is working on our behalf and that they have a legitimate reason for needing to come inside your home. You should always call us for verification if you did not ask to have a representative visit you.

Our employees won't mind waiting while you make the call. Safety is a priority for us, and our employees want you to be safe.




Give HUGs year-round

Due to tremendous interest and customer demand, LG&E has decided to expand its Holiday Utility Gift (HUG) certificate program to make the certificates available year-round. The new gift certificates — called Home Utility Gift (HUG) certificates — are on sale now.

A HUG is a gift certificate that credits the utility account of any LG&E customer.

HUGs are available during normal business hours at any customer service walk-in center. They can be purchased in any denomination over $25. Be prepared to provide the name and address of the HUG recipient when making your purchase.




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Our offices will be closed Monday, February 18th, for the Presidents' Day holiday.
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Customer Self-Service: View/pay bills
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woman with headset answering a callResidential Service
Call Center Hours

Monday - Friday
7am - 7pm
(502) 589-1444
Outside Louisville
(800) 331-7370

Emergency outages may be called in 24 hours a day, 7 days a week.

General questions, concerns or requests?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Establish new electric/gas service or cancel service?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Power Outages/Downed Power Lines?
(502) 589-3500

Outside Louisville
(800) 331-7370

24 hours/day, 7 days/week

Gas Leaks
(known or suspected)/
Gas Emergencies?

(502) 589-5511

Outside Louisville
(800) 331-7370

24 hours/day, 7 days/week

Billing or rate questions?
(502) 589-1444

Outside Louisville
(800) 331-7370

Monday - Friday
7am - 7pm

Kentucky 811 (Before You Dig?)
Dial 811
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